For research use only•All products are intended strictly for laboratory research purposes only• Not for human consumption•
Cart rewardsFREE Shipping on $150+·5% OFF Orders $250+·10% OFF + VIP Gift Orders $400+

Support

Frequently Asked Questions

Rewards, kits, storage, quality verification and shipping — answered.

Beligas Points & rewards

How do Beligas Points work?

Earn 5 Beligas Points for every $1 you spend. Points post to your account automatically when an order is marked delivered.

100 points = $1 of reward value in the Rewards Store, where you can redeem them for research products and lab accessories.

What do I get for larger orders?

Every cart climbs the reward ladder automatically: $150+: Free Shipping · $250+: 5% Off · $400+: 10% Off + VIP Gift.

Thresholds count your merchandise after line discounts (volume tiers, synergy stacks, flash offers) and the reward is applied at checkout — no code needed.

Do volume discounts stack with other offers?

Volume tiers: 1–2 units standard price, 3–4 units 5% off, 5–9 units 10% off, 10–19 units 15% off, 20+ units 20% off.

Line discounts don't stack — each cart line automatically gets its single best discount. The reward ladder applies on top.

Kits, storage & handling

What is in a 1 + 1 and a 5 + 5 kit?

A 1 + 1 kit contains 1 Lyophilized Peptide Vial + 1 Sterile Reconstitution Diluent Vial (0.9% BA, 3 mL) in a single box.

A 5 + 5 kit contains 5 Lyophilized Peptide Vials + 5 Sterile Reconstitution Diluent Vials (3 mL each) in a moulded 2 × 5 tray — enough diluent to reconstitute every vial.

How should lyophilised peptides be stored?

Store lyophilised (freeze-dried) vials at −20 °C, protected from light, for long-term stability. Short periods at 2–8 °C or room temperature during transit do not affect a sealed lyophilised cake.

After reconstitution, keep the vial refrigerated at 2–8 °C and use it within the window stated on the product page. Never refreeze a reconstituted solution.

Quality & verification

How do I verify a batch Certificate of Analysis?

Each lot's analytical test report — RP-HPLC purity, ESI-MS identity, measured mass per vial, USP <232> heavy metals and USP <85> endotoxin, as reported by the laboratory — is published on the Lab Results page once received. Search the lot number printed on your vial to find it; only tests that were performed appear on the report, and each carries a key you can check at Verify.

Each certificate carries a verification key — a SHA-256 signature over the released lot record. If the key on your printout doesn't match the one on our site, contact support.

How do I check that a vial is genuine?

Scan the micro-QR code on the vial label or enter the six-character code at the Verify Vial page. Each code is unique, and a scan from an unauthorised account triggers a counterfeit alert.

Orders & shipping

How fast do orders ship?

Orders are processed within 1–3 business days in insulated, blind-labelled packaging. Orders over $700 require an adult signature.

Can I return an order?

All sales are final. Shipping damage must be reported within 48 hours of delivery — see the Refund and Returns Policy for details.

Who can order?

Qualified researchers aged 21 or older. All products are for laboratory research use only and are not for human consumption.

Still have a question? Email [email protected] or open Live Support.