Privacy Policy

1. Information We Collect (Personal & Technical)

• Personal: name, email, organisation, shipping address, phone number and account credentials.
• Technical: IP address, browser and device type, sign-in history, pages visited and vial-verification scans.

2. Research Supply Compliance Monitoring

We review orders and account activity to confirm research-use eligibility, enforce the 21+ age requirement and prevent diversion of research chemicals.

3. How We Use Your Information

• Process and ship orders
• Operate your account, Lab Fridge, rewards and support conversations
• Send transactional messages and, if you opt in, research articles and release news
• Improve the store and keep it secure

4. Payment Processing & Fraud Prevention

Payments and prepaid top-ups are handled by our payment processors; we do not store full card or wallet credentials. Transaction data, IP addresses and device identifiers are used to detect fraud and chargeback abuse.

5. Legal Disclosure

We disclose information when required by law, court order or a valid request from authorities, or when necessary to protect our rights, customers or the public.

6. Data Security

Data is encrypted in transit, passwords are hashed, staff access requires two-factor authentication, and sensitive actions are recorded in an audit log.

7. Data Retention

Order, ledger and audit records are retained for as long as required for tax, accounting and compliance purposes. Other account data is deleted or anonymised when no longer needed.

8. Your Rights

Depending on where you live, you may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time.

9. Cookies & Tracking

We use essential cookies for sign-in, security, cart and launch-access functions, and local storage to remember preferences such as your age-verification choice. We do not sell personal information.

10. Age Restriction (21+)

Our services are not directed to anyone under 21, and we do not knowingly collect information from them.

11. Changes

We may update this policy; the date at the top of the page shows the latest revision. Continued use after a change means you accept the updated policy.

12. Contact Information

Questions or requests: [email protected]